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Introduction

Atomicwork ( view live site ) delivers great employee experiences and unlocks productivity with Atomicwork's unified AI solution. It eliminates up to 80% of the manual workflows handled by your IT support team
to reduce distractions for your employees and accelerate productivity.

My Role

At Atomicwork, I have started taking full ownership of features end-to-end. My day-to-day work includes
  • Execution of in-depth user research
  • Building hi-fi mocks
  • Prototyping
  • Collaborating with the Product managers and Front-end team.
  • Testing and debugging
  • Taking full ownership of a section of the product and constantly striving to improve its experience

Work Highlights

I have worked on a wide range of projects at Atomicwork. I was mainly owning the Topics + AI part. In topics, I dealt with a lot of data that were used to train Atom (AI) to improve its accuracy and experience. 
Some of the major features I worked on are - Apps Integration ( like Sharepoint, Notion, etc ), SLA, Insights & Analytics, User Segments, Audit Log, AI help for agents, Verified answers, etc
Also, contributed my bit to the marketing website which you can view here

Below, is a sneak peek into some of my feature designs at Atomicwork. 

Service Level Agreement (SLA)

SLA is a formal document that outlines the agreed-upon level of service between a service provider and a customer, including the expected performance metrics, responsibilities, and other terms and conditions. SLAs are commonly used in various industries to ensure that both parties are on the same page regarding service expectations. 

AI help for agents while writing replies

To reduce the manual effort of the Agent replying to requests raised by the employees, we have designed an inbuild AI support that helps with grammar, etc

Sharepoint & Notion Integration

At Atomicwork, we have an AI that trains on data fed to it by the company. Sharepoint and Notion files are 2 among the many other forms of data that are used for training Atom.

Audit Log

Audit log typically refers to a chronological record of events or activities within a system. It is a valuable tool for tracking and monitoring changes, user actions, and system events. The audit log can provide transparency, security, and accountability by documenting who did what and when within a system.
Wanna know more about these projects? Let's Connect
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